1. General

• You must be at least 16 years old to use our services.

• All orders and bookings are subject to availability.

• Prices, menus, and delivery schedules are correct at the time of publication but may change due to unforeseen circumstances, ingredient availability, or regulatory requirements.

• The 29 States reserves the right to refuse service to anyone at our discretion.

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2. Allergens & Food Safety

• We make every effort to identify ingredients that may cause allergic reactions and train our staff accordingly.

• Cross-contamination may occur, and ingredients from suppliers may change without notice.

• Allergy information is provided for guidance only. Customers with allergies or dietary restrictions must exercise caution.

• The 29 States cannot accept liability for any adverse reactions resulting from consumption or contact with allergens.

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3. Event Bookings & Catering

3.1 Provisional Bookings

• Provisional bookings are held for 14 days. Unconfirmed bookings may be cancelled after this period.

3.2 Confirmation & Deposits

• A signed contract (where applicable), written confirmation, and non-refundable deposit are required to secure a booking.

3.3 Guest Numbers & Menu Changes

• Final guest numbers and menus must be confirmed by the date specified in the contract.

• We may refuse service if guest numbers exceed the confirmed amount. Additional guests require prior agreement and payment.

3.4 Payment

• Full payment is due 14 days before the event. Non-payment may result in cancellation.

3.5 Food Handling & Hygiene

• Only nominated caterers may access kitchens or food prep areas.

• All food waste will be disposed of by The 29 States. Customers may not remove leftovers unless explicitly approved.

• No outside food or beverages may be brought to events without prior consent.

3.6 Off-Site Food

• If permitted to take food off-site, it becomes the sole responsibility of the customer.

• The 29 States is not liable for off-site storage, handling, or consumption.

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4. Meal Prep Services (Athletes & Public)

4.1 Subscription & Orders

• Subscriptions may be on a rolling weekly basis and automatically renew unless cancelled.

• Orders must be placed through our website or app and are confirmed by email. 

• Payment is required at the time of order placement.

• Orders are confirmed once payment has been received. 

4.2 Delivery

• Meals are delivered to specified areas in the UK.

• Delivery may be subject to a delivery fee, which will be clearly displayed at checkout.

• Delivery times are estimates; delays may occur.

• Orders placed or changes after the cut-off time will automatically roll over to the next available delivery date.

• Issues with delivery should be reported promptly.

• We do not accept responsibility or offer refunds for missed deliveries, as meals are perishable.

• We are not liable for refunds on misdelivered orders caused by incorrect address details provided at checkout.

• It is the customer's responsibility to ensure delivery access is available at the estimated delivery time.

• Re-delivery will be subject to additional delivery charges.

4.3 Storage & Consumption

• Meals must be refrigerated immediately and consumed within the recommended timeframe.

• Improper storage, cooking or consumption may affect safety or quality. We are not liable for adverse effects in such cases.

4.4 Allergens & Dietary Guidance

• Nutritional and allergen information is provided for guidance only.

• Customers are responsible for ensuring meals are suitable for their dietary needs.

4.5 Returns & Refunds 

• Due to the perishable nature of our meals, we are unable to offer refunds or returns once your order has been placed.

• If there is an issue with your order this must be reported within 24 hours of receiving your meals with details of your order number, photos and a description of the issue.

4.6 Product Substitutions

• We reserve the right to substitute ingredients of equal nutritional value if specific items are unavailable.

4.7 Nutritional Variances

• Nutritional variances are estimated using supplier data and may vary slightly depending on batch variations and cooking methods.​

• Our products do not gurantee weight-loss or performance outcomes, as results vary per individual. 

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5. Liability

• Except as required by law, The 29 States is not liable for any direct, indirect, special, or consequential loss or damage arising from consumption of food, attendance at events, or use of meal prep services.

• Liability, where enforceable by law, is limited to the amount paid for the specific service or meal.

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6. Service Area & Travel

• We operate primarily in the West Midlands.

• Travel outside this area must be agreed in advance; additional costs may apply.

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7. Changes & Cancellations

• We may modify menus, staffing, or delivery schedules due to unforeseen circumstances, ingredient availability, staff illness, or regulatory requirements.

• Event cancellations by The 29 States will result in a full refund of deposits where applicable.

• Deposits are non-refundable in the event of client cancellation.

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8. Governing Law

• These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

• Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.