Due to the perishable nature of our freshly prepared meals, The 29 States is unable to offer refunds or returns once your order has been dispatched. All meals are made to order and delivered chilled for optimal freshness and food safety, so they cannot be resold or reused once they leave our kitchen.
If there is an issue with your order (e.g. damaged packaging, missing items, or an incorrect delivery), please contact us within 24 hours of receiving your meals by emailing 29performance@gmail.com with your order number and photos of the issue. Our team will review and, if applicable, arrange a replacement or credit.
We cannot accept responsibility for issues caused by:
- Incorrect address or delivery instructions provided at checkout
- Missed deliveries or delays once the parcel is with our courier
- Failure to refrigerate meals immediately upon delivery
Our goal is to ensure every customer enjoys a safe, high-quality product, so please reach out if you have any concerns — we’re always happy to help.